Frequently Asked Questions

If you are now eligible to participate in the CHIP or Medicaid Program, you will be asked to pick a dental plan. If you don’t pick a dental plan, one will be picked for you. Contact the enrollment broker Maximus by visiting yourtexasbenefits.com or calling 800-964-2777 (TTY 7-1-1) to chose a dental plan.

Once you enroll with DentaQuest, you may choose your Main Dentist and if you don't choose you'll be given the name and phone number of a dentist near your home. This will be your Main Dentist responsible for your dental care.

You can review your member handbook or contact us for help.

• Medicaid Member Handbook
• CHIP Member Handbook

If you or your child are covered under the Texas Medicaid or CHIP dental plan, you will receive statewide coverage for certain benefits. Check your benefits in your member handbook.

• Medicaid Member Handbook
• CHIP Member Handbook

What you need to sign up:

• Member ID number 
• Member first name
• Member date of birth
• Guardian/Head of Household first name
   

Sign up for emails and text/SMS messages today.

The Texas Office of Consumer Credit Commission has a wealth of resources to help. You can visit the commission’s web site at http://occc.texas.gov/consumers.

Whether your child is due for a cleaning, has a toothache, or has a dental emergency that needs attention, check for the name of your main dentist in your DentaQuest Member Welcome Kit.

Your main dentist is listed on the ID card that came in your kit. Call the dentist's contact number on the Member ID card to set up a visit.

You can change your main dentist at any time and learn more about your benefits by signing up on the secure Member website on this link: https://memberaccess.dentaquest.com. It’s simple to sign up. You will need the Member’s date of birth, the Member ID number on the card, and an email address to log in.

For visit reminders and other member updates, you can sign up here or from the website to receive communications from DentaQuest in email, text or by phone. Your Member Handbook can help with additional plan information.

CHIP Members:

Please call us if you have not received your member ID card or if you have lost it. Call our member call center Mon-Fri:  8 a.m. to 6 p.m. Central Time at:

• 1-800-508-6775 (toll-free)
• 7-1-1 (TDD/TTY  toll-free)
  
  

Medicaid Members:

Please call us if you have not received your member ID card or if you have lost it. Call our member call center Mon-Fri:  8 a.m. to 6 p.m. Central Time at:

• 1-800-516-0165 (toll-free)
• 7-1-1 (TDD/TTY  toll-free)

Yes! We have a Facebook page for our Texas members. Visit our Texas Facebook page.

You can visit our corporate social media accounts by selecting a social media icon in the footer of our website.

That’s the standard for deciding whether Medicaid or CHIP will cover a dental service for your child.  For dental services or products provided, the test is whether a prudent dentist would provide the service or product to a patient to diagnose, prevent, or treat dental pain, infection, disease, dysfunction, or disfiguration in accordance with generally accepted procedures of the professional dental community.