Your Secure Member Portal
We make it easy for you to keep track of your benefits. As a DentaQuest member, you can use our secure member portal to check dental benefits, search for dentists, communicate with us and download your ID card 24/7.
How to Access Your Member Portal
1. Identify your plan type:
- Medicare/Medicaid
- Individual Plan (HealthCare.gov)
2. Click on your state
3. Click on create an account and enter the following information to register:
- Subscriber/Member ID number
- Your email address
- First and last name
- Your date of birth
4. Sign in to your account
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Medicaid/Medicare Plans
For members who get their coverage through Medicaid or through Medicare:
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Individual Plans
For members who purchased their coverage directly from DentaQuest, Dental Care Plus Group or through HealthCare.gov: |
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Member Portal Frequently Asked Questions
I don’t have an account. How do I set one up?
It’s easy to set up. Registering takes only a few minutes from your smartphone, tablet or computer. Once you are set up, you can use the portal as often as you like.
What you need to Register:
1. Subscriber/Member ID number
2. Your email address
3. First and last name
Where can I find my subscriber/member ID number?
Your Subscriber/Member ID number appears on your Member ID card and on the Welcome letter you received from DentaQuest in the mail. If you cannot find your ID number or card, please call the Customer Service number for your state.
Why did I get an error message when I attempted to create an account?
The information you provided to create your account must match the information used when you signed up for your plan. For example, the first and last names must match what is on the dental plan. Contact Customer Service if you need to make any changes.
I forgot my password. Can I create a new one?
Select ‘Forgot Password’ on your state plan login page, then enter the email address you used to set up your account in the ‘username’ or ‘user ID’ field. You will be asked to create a new password.