Service & Support
Protecting the health and safety of our members, patients, providers, clients, partners, employees and communities, as well as ensuring everyone has access to the right resources in these challenging and unprecedented times, is our top priority.
Converting to 100% Electronic Provider Communication
Because necessary restrictions on mailroom and personnel may cause significant delays, we are moving all claims and authorizations to the electronic data interchange (EDI) and will issue payments via electronic funds transfer (EFT). Not signed up? Create a DentaQuest provider web portal account, sign-up for EFT and switch to exclusive use of EDI.
In addition to viewing and printing EOBs in the provider portal, you can also verify member eligibility, submit claims and authorizations, verify benefits and much more – all in real-time, 24 hours a day, 7 days a week. For help, contact firstname.lastname@example.org or your local provider partner via email or phone.
Currently, DentaQuest is reimbursing providers to remotely perform all plan-specific covered benefits for covered DentaQuest members via teledentistry, unless DentaQuest is prohibited from doing so by state, health plan or other requirements. DentaQuest continues to work with our networks to ensure providers are aware of teledentistry options and how to properly document and submit claims. If you have questions, contact your provider partner.
Team Members Continuing to Support You
To minimize the spread of COVID-19 and lower its impact in the workplace, nearly all DentaQuest employees were directed and appropriately set up to work from home, ahead of state mandates. In just one week, DentaQuest’s ability to conduct non-clinical operations remotely went from 80% to nearly 100%.
DentaQuest leadership also shared updated guidance for continuing to provide “business as usual” as much as possible in a pandemic. This includes outlining business-critical operations in line with federal, national and state standards. Additionally, internal technology adoption has been accelerated including an employee text alert system, online collaboration tools, CEO conference call updates and enhanced IT support – all to ensure our teams can best provide service.