Contact US

If you have questions, we can help.

Before You Contact Us:

You will need these items ready.

  1. Member ID
  2. Member Name
  3. Member Date of Birth

We can only speak with members 18 years old or above. We will speak with the Head of Household if the member is under 18. The Head of Household is chosen by the person who applied for Medicaid or CHIP. This person should be the main caretaker of the people applying for services. See our FAQs for answers to commonly asked questions.

Let us know how we can contact you.

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Other Ways to Contact Us

By phone:

  • English and Spanish speaking representatives are available.
  • Other translation services are available
  • Business hours are Monday to Friday 8 a.m to 6 p.m Central Time. We are closed on state-approved holidays
  • Self-service Interactive Voice Response (IVR) is open 24 hours a day, 7 days a week.

Medicaid Dental Plan

1-800-516-0165 (toll-free)

7-1-1 (TDD/TTY toll-free)


Children's Health Insurance Program (CHIP) Dental Plan

1-800-508-6775 (toll-free)

7-1-1 (TDD/TTY toll-free)


For Providers seeking IVR/Self Service, Member Eligibility, Authorization, or Claims status, and more, please call our Provider Services hotline: 800-896-2374

Need to report fraud, waste or abuse?

Let us know if you think a doctor, dentist, pharmacist at a drug store, or other health care provider or a person getting benefits is doing something wrong. Doing something wrong could be fraud, waste or abuse, which is against the law. To report suspected fraud, waste or abuse you can:
You can report directly to DentaQuest. To report suspected fraud, waste or abuse, use the contact phone numbers on this page.
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Learn about the latest benefit changes, see new, extra benefits, and get tips on how to use your benefits.