Update Your Dental Information

How can I update my contact information to continue my Medicaid or FAMIS coverage?

Update your information in one of two ways:

1. Online
Log in to https://commonhelp.virginia.gov/
Do not have an online account? You can easily create one with your Medicaid ID number. Create an account with Your Virginia Benefits by:
  • Go to https://commonhelp.virginia.gov/
  • Click “Check my benefits.”
  • To link your case to your Common Help account, you will need your case number and your member ID number. These numbers are on the front of the paper renewal form that came in the mail. You can also call your local DSS and ask for the two numbers.
2. Call
Call Cover Virginia at 855-242-8282 toll-free or your local Department of Social Services

What do I do if I received an email to update my benefits, but I already updated my information?
If you received a “Notice of Benefit Denial or Reduction” letter from Virginia Medicaid, and the letter asked you for more information, submit your information soon using one of the four ways listed above.

What if I don’t update my information?
You may lose access to your current health care benefits if you do not respond by the deadline.

Do You Need More Information?
You can find more information about Medicaid deadlines related to the Public Health Emergency ending on the Cover Virginia website.