Care Access

As we continue to navigate the ever-changing situation created by COVID-19, our mission remains: To improve the oral health of all. The health and safety of our patients and staff remain our top priority. In response to COVID-19, to continue providing the safest setting for health care delivery, we have established several additional measures to reduce the risks posed by the virus and are making changes to how we see patients. DentaQuest will continue to monitor and follow state mandates and ADA guidelines when reopening our oral care practices.

DentaQuest Members: 
If you need urgent or emergency care or would like to schedule an appointment, contact your regular dentist’s office. If that office is not available or cannot direct you to care, contact the DentaQuest customer service team using the number on your ID card to reach local representatives. If you don’t have your ID card, get your customer service number here.

DentaQuest Patients:
Contact your dentist’s office or visit their website for available services and appointments. 

DentaQuest Providers:
You should have received a survey by email asking if you are accepting urgent and emergency cases. DentaQuest is using the results of that survey to properly direct members to care, as needed. If you didn’t receive the survey or would like to change your response, please contact your Provider Partner or at

Dental Consultation & Teledentistry Options

Phone iconMassachusetts
If you are experiencing a dental emergency or concern call 508-329-2250.

Alabama, Kentucky and Texas
If you are experiencing a dental emergency or concern, please contact the location nearest you to schedule a teledentistry appointment. Visit Sarrell Dental and Eye in Alabama, Community Dental of Kentucky or Community Dental Care of Texas for practice locations and contact information.


Additional Access to Care

For more options to access care during this crisis, learn about teledentistry solutions.