Frequently asked Questions

Who is DentaQuest?

DentaQuest is one of the largest dental insurance companies in the United States. More than 20 million people across the United States trust DentaQuest with their family’s dental coverage. We are one of the participating dental plans in Texas Medicaid Dental Services and Texas Children’s Health Insurance Program (CHIP). Find out how to choose DentaQuest.
 

How do I become a DentaQuest member?

If you are now eligible to participate in the CHIP or Medicaid plan, you are being asked to pick a dental plan for your children. If you don’t pick a dental plan, one will be picked for you. Find out how to choose DentaQuest.

Once you enroll, you’ll be given the name and phone number of a dentist near your home. This dentist will be your Main Dentist responsible for the dental care of your children. This is the dentist your family will see for care and regular checkups.
 

How do I find out what is covered by my plan?

You can review your member handbook or contact us for help.
 

Can I change my Main Dentist?

Yes. You can contact us for help.

 

What if I need help understanding finances?

The Texas Office of Consumer Credit Commission has a wealth of resources to help. You can visit the commission’s web site at http://occc.texas.gov/consumers.
 

What if I Lost my Member ID Card?


CHIP Members:
How to Replace Your Card If Lost
Please call us if you have not received your member ID card or if you have lost it. Contact our member call center Mon-Fri:  8 a.m. to 6 p.m. Central Time at:
  • 1-800-508-6775 (toll-free)
  • 711 (TDD/TTY for the hearing impaired)
 
Medicaid Members:
How to Replace Your Card if Lost
Please call us if you don’t get your member ID card or if you have lost it. Call our member call center Mon-Fri:  8 a.m. to 6 p.m. Central Time at:
  • 1-800-516-0165 (toll-free)
  • 711 TDD/TTY (for the hearing impaired)



 

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